Support
Help with BrontoPanel
Email support@bronto.sh for help with your account, a node, or a game server. The notes below cover deploy, backups, node updates, and billing.
How do I deploy a game server?
Open Game Servers and choose Easy Deploy or Advanced. Easy Deploy picks a game and an online node and starts the server. Advanced walks through the game, the blueprint, and the node, then the name, CPU, memory, and ports. Advanced can also import a Pterodactyl export. If a game, query, or RCON port is already used on the node, deploy names the other server and suggests a free port.
How do backups work?
Local backups stay on the node. Name one, restore it, or delete several at once. Hosted backups are the off-site copies. A backup plan (50 GB, 200 GB, or 1 TB) stores them, with a daily off-site time and restore. Copies for a deleted server stay available from the node.
How do I update a node?
On the node page, BrontoPanel checks the agent version. When the node is online and an update is ready, choose Update to that version. The node goes offline briefly while the agent restarts. If the update fails, the node shows Update failed, and you can retry from the node page or the node card.
How do billing and cancellation work?
Stripe bills rented nodes, Premium, and backup storage. Billing shows what you spend, and the Stripe customer portal is where you update the payment method. Cancel a rental, Premium, or a backup plan from Billing. Access continues through the end of the paid period unless law requires otherwise.